Can you meet all our cleaning requirements?

Absolutely! We meet the cleaning needs of a wide range of companies large and small, in almost ever area of activity. We would be happy to discuss your requirements and give you a quote.

Is it easy to change my cleaning contract to you without unnecessary disruption?

Our dedicated account teams will accompany you every step of the way. We have many years experience of migrating customers from existing providers to us with no disruption to service. We will get to know how you work and what you require nd tailor and implement our services accordingly.

Do you practice TUPE?

We have a lot of experience in TUPE and all issues surrounding the transfer of incumbent staff will be dealt with professionally and sensitively.

If I switch contractor to you because I’ am un happy with the existing staff or supervisor, how will performance improve if the out going contractors staff stay on?

Under TUPE the incoming contractor is obliged to take over and mange the outgoing contractors entire cleaning crew. Precision handles this process pro actively by providing staff training to all staff laying down clear objectives and dealing with performance issues in line with standard company procedures.

What training does your staff undergo?

Development of our staff is the most critical part of our focus on outstanding service.

Our training programmes provide: -

• Training and development to reflect the unique requirements of your sector
• A planned induction which includes the health, safety, welfare polices and procedures both of Precision and the client
• Bespoke development packages for our major clients
• Staff assessments and reports to all improvements in service
• A good understanding of customer care within the workplace

How do you mange quality?

Quality management includes:-

• Detailed site specific cleaning method statement
• Detailed site specific work schedules
• Confirmation of scheduled task check list
• Supervisors cleaning and quality assessment list
• Contracts managers cleaning and quality assessment list

The information is always available to the client to keep track of service levels

We’re a small business operating on one site, are we too small for you?

No you are not, we provide our full range of services to any size of business in a cost effective way.

Why are Precision Services different from your competitors?

We at Precision strive to improve the quality of everything that we do, our services are designed to meet our customers requirements, taking feedback from our customers at all levels during the delivery of service. We use the latest technology to help make our services as environmentally friendly as we can, we take our impact on the environment very seriously. Our staff are fully trained in all aspects of service provision, our business is our people.

We all live in a highly regulated environment, how can I be sure Precision will help me meet my legal obligations?

We at Precision understand the working environment we operate within, we hold various professional accreditations, ISO 14001, ISO 18001 and BS 9002-2000 and we also value our people and are Investor in People accredited. We are fully aware of applicable Health and Safety legislation affecting your business, we will work with you to make sure hat you adhere to the latest guidelines and regulation in your business sector.

Are you fully insured?

Yes we are fully insured, we have comprehensive insurance, £10 million employer’s liability, £10 million public/service liability and £10 million cover for Asbestos removal insurance. Copies of the certificates are available upon request.